In a previous post, we highlighted two things to look for when shopping for outdoor furniture online. We’d like to follow-up with four additional things to look for as you continue on your quest for great outdoor furniture.

Take Note of Shipping Policies and Charges

Shipping outdoor furniture can be expensive. Shippers are now charging businesses by box volume and not by actual weight. Some companies will offer very low prices to snag you early on, only to surprise you with higher than expected shipping charges. Stay away from these outfits. The best online retailers will be up front with their shipping charges or even offer free shipping (while still offering good and fair pricing.)

Most outdoor furniture sellers will offer one standard shipping service through a major national carrier. Don’t fret if you find this to be the case with your chosen retailer. Most customers will receive their shipment within 10-14 business days depending on the online seller, although sooner is becoming more common. If one shipping method is offered and you need your furniture sooner, don’t hesitate to email or call the online store (they’ll have their contact information clearly posted if they’re reputable (see below)) and ask for a quote on faster delivery. Be warned, though. Expedited shipping service can be very expensive.

Look for Quality Pictures and Thorough, Descriptive and Grammatically Correct Descriptions.

When you read the product descriptions and look at the pictures, do you get the impression that the online business understands what they’re selling? Is it clear that the business has taken time to present it’s products in the best way possible to its potential customers? You as the customer should have a clear idea of what the outdoor furniture product is, how it looks, and how it may look in your home setting. A business that makes it difficult for you to view and understand the products may not be worth your time. This could be an indication of potential future customer service snags.

Read Customer Testimonials

Probably the best way to gage your potential future relationship with an outdoor furniture business, customer testimonials are your window into business practices and product quality. Look for happy customers satisfied with their outdoor furniture purchases. Even more, however, look for those testimonials that may mention a hitch or snag in the purchase process and how that customer is now satisfied with their purchase – perhaps even to the point of recommending that business to their friends and family. This kind of testimonial should carry almost more weight than a whole string of gushing customer comments.

Be Sure the Outdoor Furniture Website is Easy to Contact With Questions.

Does the “contact us” link display more than a box for you to enter your email address and question? It should. Look for a physical address and a phone number (preferably a toll free number) when browsing the outdoor furniture website. This information should be easy to find and up to date. You’ll want to spend your money at a business that is unafraid to list its physical address and a customer service phone number. When making a purchase of this size, dealing with an anonymous online seller is tantamount to gambling. Don’t do it.